FAQ - Ace Building Materials

🌮 Good food. Great people. Fun Prizes | Click for More - Friday, May 2nd

FAQ

Product Information

Are your materials sourced sustainably?

Whenever possible, we make sure to curate high-quality materials manufactured in the USA. We work with trusted vendors where craftsmanship and quality are never compromised. That’s the benefit of shopping with a small business vs. big-box stores!

Ordering & Delivery

How can I place an order?

Nothing beats a phone call—give us a call so we can provide the best level of service! If you prefer texting, text us at (818) 781-1755, or email us at info@acebuildingmaterials.com.

What are your delivery options and timeframes?

We offer deliveries six days a week across the Greater Los Angeles area, including Los Angeles, Long Beach, Santa Clarita, Glendale, Lancaster, Palmdale, Pomona, Torrance, Pasadena, and Inglewood.

Do you offer same-day delivery or in-store pickup?

We do our best to accommodate same-day deliveries when possible. We also offer same-day in-store pickup.

Do you provide shipping outside of California or nationwide?

Depending on the product, we can ship outside of California or even nationwide. Contact us to explore shipping options.

Pricing & Payment

Do you provide bulk purchase discounts?

Yes! We love passing our savings down to you. Nothing makes us happier than offering quality products at the best price possible. Get in touch so we can help you find the best deal!

What payment methods do you accept?

We accept all major credit cards.

Are there financing options available?

Yes! We offer financing. Click here to apply through our credit application.

Do you offer price matching with competitors?

Price matching is possible but not guaranteed. Please inquire for more details.

Are there any ongoing promotions or loyalty programs?

Stay updated on promotions, events, and exclusive deals by signing up for our mailing list! Join here.

Returns & Exchanges

What is your return policy?

We accept returns, but a 25% restocking fee applies. Special orders are final sale and cannot be returned.

How do I initiate a return or exchange?

To initiate a return or exchange:
– The product must be unused and in its original condition.
– Items must be returned with their original packaging and proof of purchase.
– Contact us at (818) 781-1755 to begin the process.

Are there any restocking fees?

Yes, a 25% restocking fee applies to all returned items. Special orders cannot be returned.

General Inquiries

Are they quick to answer questions?

Yes! Our team is responsive and knowledgeable. If we don’t have what you need, we’ll point you in the right direction to keep your project moving.

Are they good at finding what I need?

Absolutely! We take the time to understand your project requirements and find the best materials for the job—without overselling or making things complicated.

Is there a delivery service?

Yes! We offer reliable delivery services six days a week. Same-day delivery may be available—contact us to check.

Are they responsive to customer questions?

We pride ourselves on exceptional customer service. Whether in person, over the phone, or via text/email, we respond quickly and go above and beyond to help.

Is there free parking?

Yes! We offer multiple parking options, including:

– Side parking next to the building
– Street parking in front
– Additional parking along the back
– A full drive-thru experience for quick loading and unloading

Is it good for contractors?

Absolutely! Ace Building Materials is built for trade professionals. We cater to:

– Stone fabricators
– Tile setters
– Chimney experts
– Masonry workers
– Waterproofers
– Drainage specialists
– Hardscape & landscape pros
– Outdoor kitchen builders

Is it a good place to find unique materials?

Yes! We’ve curated deals with top-tier suppliers worldwide to bring in high-quality, hard-to-find materials. From heavy-duty rebar to Solato stone quarry materials, Ace carries everything from foundation to finish. No matter what you’re building, it’s worth stopping by to explore our selection.